Refund policy

Return & Refund Policy

At Nivra, we take great care in ensuring that every product you receive is of the highest quality. Each item is tested, carefully inspected, and securely packed before it leaves our hands.

As a result, we do not accept returns or exchanges once an order has been delivered.

However, if you receive an item that is damaged, faulty, or not as described, please contact us within 1 hour of delivery. Make sure to include photo or video evidence of the issue so we can review and assist you promptly.

Our team will assess the situation and, if eligible, offer a replacement or appropriate solution as quickly as possible.

We appreciate your understanding and trust in our process. Your satisfaction is always our top priority.